Terms of Service

Summary box — the key points, before you pay

This box is a summary. It is written to help you decide. The numbered sections below are the contract, and if anything in this box differs from them, the numbered sections apply.

Contents

1. These terms, and how you accept them
2. Who we are and how we are regulated
3. The Wealth Hub and edale.co — two different services
4. What the Wealth Hub does not include
5. Advice, personal recommendations and generic information
6. The services we provide, and what you receive
7. Eligibility, onboarding and identity verification
8. Your account and keeping it secure
9. Fees, VAT, payment, membership and auto-renewal
10. Session bundles, booking, cancellation and expiry
11. Your statutory right to change your mind
12. Technology, digital content, acceptable use and availability
13. Intellectual property and who owns your data
14. Third parties we rely on
15. Confidentiality
16. Personal data and privacy
17. Conflicts of interest
18. Risk warnings and no guarantee of outcome
19. Our responsibility to you, and your statutory remedies
20. Your responsibility to us
21. Suspension, cancellation and termination
22. Complaints and the Financial Ombudsman Service
23. Compensation arrangements (FSCS)
24. If you need extra support, or if things change
25. Changes to these terms
26. Governing law and where disputes are heard
27. General
28. How to contact us
29. Definitions
30. Annex A — Model cancellation form

1. These terms, and how you accept them

1.1 These Terms of Service (“Terms“) are a contract between you and Edale UK Management Ltd (“Edale“, “we“, “us“, “our“). They govern the website at https://wealth.edale.co and everything we deliver through it (together, the “Wealth Hub” or the “Hub“).

1.2 How you accept them. You accept these Terms by ticking the box marked “I have read and accept the Terms of Service” during registration. That tick is the only way you become bound. Simply browsing the site does not bind you, and we will not treat continued use as acceptance of the Terms in the first instance.

1.3 We will send you a copy. Before you pay, we will show you these Terms, the price you will pay, and the information the law requires us to give you before a distance contract is made. Within a reasonable time after you join, and before we start providing the service, we will email you a copy of these Terms, the cancellation information, and the model cancellation form in Annex A, so that you have a permanent record.

1.4 Please read section 4. It sets out services that are not part of the Wealth Hub at any price. If you need one of them, you would need a separate agreement with our advisory business at edale.co, and we are not obliged to offer you one.

1.5 Plain English. These Terms are written to be read by an ordinary person. Where we have to use a technical term we explain it the first time it appears, and the main ones are collected in section 29.

1.6 What forms the agreement. These Terms and any written engagement scope we agree with you for a particular piece of work form the whole agreement between us for the Wealth Hub. Our Privacy Notice explains how we handle your personal data; it is important, but it is a transparency document, not a contract term, and we cannot change your contract by changing it.

1.7 What we said before you joined. Nothing in clause 1.6 takes away your rights under section 50 of the Consumer Rights Act 2015. Anything we said or wrote to you about the service — including on the website or in marketing — that you took into account when deciding to join is binding on us. Nothing in these Terms limits our liability for any statement we made fraudulently, negligently or in breach of the FCA’s rule that our communications must be fair, clear and not misleading.

1.8 Are you a consumer? These Terms assume you are a consumer — an individual acting wholly or mainly outside a trade, business, craft or profession. Most of the protections described here (the 14-day cancellation right, the Consumer Rights Act protections, and eligibility to use the Financial Ombudsman Service) depend on that. If you are buying in a business capacity, tell us before you join, because different rules apply and we will need to agree the position with you in writing.

2. Who we are and how we are regulated

2.1 Edale UK Management Ltd is a company registered in England and Wales. Our company number is 08865887. Our registered office is 58 Castle Walk, Reigate, RH2 9PX, United Kingdom. Our VAT registration number is 501714728.

2.2 We are authorised and regulated by the Financial Conduct Authority (“FCA“). Our firm reference number is 812332. You can check this on the Financial Services Register at register.fca.org.uk, or by calling the FCA consumer helpline on 0800 111 6768.

2.3 What our authorisation covers. Our authorisation covers specific regulated activities and no others. The activities we are permitted to carry on, and any limits or requirements attached to them, are listed on the Financial Services Register. If you ask us for something we are not permitted to do, we will tell you and, where we can, point you towards someone who can help.

2.4 Our advice is independent. The FCA requires us to tell you, before we advise you, whether our advice is independent or restricted. Our advice is independent. In keeping with the advice we give at edale.co, any personal recommendation we make is based on a comprehensive and fair analysis of the relevant market, and is unbiased and unrestricted — we are not tied to any particular provider, product or range of products. We will also confirm this to you in writing before any personal recommendation is given.

2.5 Not all of what we do is regulated. Only some of the Wealth Hub is regulated business. Giving you a personal recommendation about an investment is a regulated activity. Providing you with software tools, market information, general education and record-keeping is not a regulated activity, and the protections that attach to regulated business — including the Financial Services Compensation Scheme — may not apply to it. Sections 5, 22 and 23 explain what this means for you in practice.

2.6 How we treat you. Unless we agree otherwise with you in writing, we treat you as a retail client. This is the FCA client category that carries the highest level of protection. You may ask to be treated as a different category, but you would lose protections, and we would have to agree in writing first.

2.7 Who will advise you. Advice sessions are delivered by an individual who holds the qualifications the FCA requires for the advice being given and, where applicable, a current Statement of Professional Standing. We do not guarantee that any particular adviser will be available for any particular booking.

3. The Wealth Hub and edale.co — two different services

3.1 This is the most important thing to understand before you join. The Wealth Hub is a pay-as-you-go service you buy piece by piece. edale.co is our separate advisory business. They are different services, bought differently, priced differently, and governed by different agreements.

3.2 Being a member of the Wealth Hub does not make you an advisory client of edale.co. It does not entitle you to advisory services, and it does not give you the rights or protections that an advisory agreement would give you. We are not obliged to accept you as an advisory client.

3.3 Being an advisory client of edale.co does not change what the Wealth Hub is. If you are an advisory client and you use the Hub, the Hub is still a pay-as-you-go service. It is not part of your advisory service and it is not covered by your advisory fee.

3.4 The Wealth Hub complements our advisory business. It does not replace it, and it is not a cheaper version of it.

3.5 If you are both an advisory client and a Hub member. Some people are. Because that can be confusing, we make the position express:

(a) Your advisory agreement governs your advisory relationship. These Terms govern your use of the Wealth Hub. Where the two conflict, the advisory agreement applies to advisory matters and these Terms apply to Hub matters. Advice given in a Hub session to an existing edale.co advisory client falls within that client’s ongoing advisory relationship and its continuing suitability duty.

(c) At the start of every Hub session with a client who also has an advisory relationship, the adviser will state, and we will record, which service the session is being delivered under.

3.6 Ending your Wealth Hub membership has no effect on any advisory agreement you have with us, and ending an advisory agreement does not by itself end your Hub membership — but see clause 9.9 on what happens to fee-free membership.

4. What the Wealth Hub does not include

4.1 The Wealth Hub is deliberately narrower than a full advisory service. The following are not provided through the Hub, at any price, under these Terms. Nothing in this section limits any duty we owe you under the FCA rules in respect of a service we do provide.

(a) An ongoing advisory relationship. We do not monitor your circumstances, your plan, your investments, your tax position or the markets between sessions. We do not carry out periodic reviews. Once a session ends we have no continuing suitability duty to you. If something changes — in your life, in the markets, in the law or in tax rules — we will not contact you about it. If you want a fresh view, book a fresh session.

(b) Portfolio management, including discretionary management. We do not manage money for you and we do not make investment decisions on your behalf.

(c) Arranging, dealing or execution. We do not place trades, buy or sell investments, open accounts, complete applications, submit transfers, or instruct any provider on your behalf.

(d) Custody or safekeeping. We never hold your money or your assets. We hold no client money and no client assets.

(e) Implementation. We do not put anything into effect for you. Acting on something discussed in a session is your decision, and you carry it out yourself or instruct someone else to.

(f) Filing anything on your behalf, including tax returns or other submissions to HM Revenue & Customs or any other authority.

(g) Legal advice, accountancy or audit services, or tax return preparation.

(h) Advice on the transfer or opting-out of defined benefit or other safeguarded pension benefits. If you raise this, we will stop and tell you that you need a firm with the relevant permission.

4.2 Where the line falls, in practice.

4.3 Anything in the “No” column may, or may not, be available from edale.co under a separate written agreement, at separate fees. Nothing in these Terms commits either of us to that agreement, and nothing you pay under these Terms counts towards it.

4.4 If an excluded topic comes up in the middle of a paid session. We will stop, tell you why, and explain where you might get help. If we have used less than half the session, we will return your credit in full. If we have used more than half, we will return half a credit, rounded up, and you may use it towards a future booking. You will never be charged for time we could not lawfully or competently use.

5. Advice, personal recommendations and generic information

Please read this section. It explains what you are actually buying.

5.1 We are honest about what we do. Some of what the Wealth Hub delivers is regulated advice. Some of it is not. The difference depends on what is actually said, not on what we call it, and we cannot change the character of something by putting a label on it.

5.2 Personal recommendations are regulated advice. A personal recommendation is a recommendation, presented as suitable for you or based on your circumstances, that you should buy, sell, hold, subscribe for or exercise rights in a particular investment. If one of our advisers gives you a personal recommendation in a session, that is regulated financial advice. It is given by an FCA-authorised firm; we are subject to the FCA’s suitability rules and to the Consumer Duty; and you have the protections that go with regulated advice, including access to the Financial Ombudsman Service.

5.3 Generic information is different. Information, education, market data and factual descriptions of how a product or a tax rule works are not personal recommendations, because they are not presented as suitable for you and do not recommend a particular investment for you.

5.4 Which one you are getting. We will tell you at the start of each session whether we expect to give a personal recommendation, and we will confirm the scope of the work in writing. If the conversation moves and a personal recommendation becomes appropriate, we will say so at the time.

5.5 The self-service tools. The cashflow planner, risk profiler, tax record tools and market monitor generate outputs automatically from what you enter. No adviser reviews those outputs before you see them. They are designed and intended to give you information and illustrations, not personal recommendations, and you should not treat an output as a recommendation to do anything. You can ask the financial adviser to review these with you and provides updates and sense checking. These tools are proprietary and consider various scenarios.

5.6 A risk profile is not a recommendation. A risk profiling output describes your attitude to investment risk. It does not recommend an investment, a portfolio or a product. Where an adviser uses it as part of assessing suitability in a session, that use is part of the advice, and this clause does not change that.

5.7 A recommendation on a retail investment carries additional FCA requirements and an additional advice fee. Some personal recommendations — in particular a recommendation about a retail investment product, such as a pension, an ISA, an investment fund or a similar product — engage additional FCA rules. Where we give you a recommendation of that kind, we must, among other things, carry out and document a full suitability assessment, give you a written suitability report setting out what we recommended and why we consider it suitable for you, and disclose the associated costs and charges. This additional regulated work goes beyond the session discussion itself and is subject to an additional advice fee (an adviser charge), separate from and on top of the session fee.

(a) If, during a session, your question turns out to require a recommendation of this kind, we will tell you before we give it. We will explain what the additional work involves and agree the additional advice fee with you in advance, so that you know the total cost — the session plus the advice fee — before you commit.

(b) The recommendation work, including the written suitability report, is presented to you as a separate service with its own service-specific terms, which we show you and which you accept before you pay. It is billed through the portal as a separate, individually authorised card payment (clause 9.16). It is never taken from any card you may have stored for membership auto-renewal.

(c) If you would prefer not to proceed on that basis, we will not make a personal recommendation, and the session stays within general planning support and information (clause 5.3). You are never obliged to buy the additional advice — but, because the FCA rules require a suitability report to accompany a personal recommendation, you will not receive a personal recommendation without it.

(d) Our fees for regulated advice on retail investment products are adviser charges, agreed and disclosed with you before the work is done. We do not accept commission for personal recommendations on retail investment products. We keep a written record of every advised session even where a session is not recorded.

5.8 Advice is a snapshot, not a subscription. Any recommendation is based on the information you gave us and on the law, tax rules and market conditions as they stood on the day. It is not kept under review (see clause 4.1(a)). If your circumstances change, or time passes, it may stop being appropriate.

5.9 Information gathering. We will ask you for the information we need to assess suitability, and we will not give a personal recommendation unless we have enough information to do so responsibly. If you ask us to advise on a restricted basis, or decline to provide information, we will tell you what we have not been able to take into account, what the risks of that are, and — if we cannot advise safely — that we are not able to advise at all.

5.10 Costs and charges. Section 9 sets out what we charge, and clause 5.7 explains the additional advice fee for a retail-investment recommendation. Our fees for regulated advice on retail investment products are adviser charges, agreed with you before the work is done (clause 5.7(d)), and we will tell you the total cost — session plus advice fee — before you commit. Before we make any personal recommendation that would involve you paying someone else — a product provider, a platform or another firm — we will also tell you what those third-party costs are likely to be and how they may affect your returns, so far as we reasonably can.

5.11 Some of what we provide is not FCA-regulated. Cashflow planning and cashflow modelling are not regulated activities. Nor, generally, are tax record-keeping or general estate-, trust- and tax-planning information. The FCA does not regulate these services. This matters to you in two ways:

• Compensation. Work that is not a regulated activity is generally not covered by the Financial Services Compensation Scheme (section 23).
• Complaints. A complaint about a service that is not a regulated activity may fall outside the jurisdiction of the Financial Ombudsman Service (section 22).

Where a single session mixes regulated advice with unregulated planning, the regulated parts keep their protections and the unregulated parts do not acquire them by being discussed alongside advice. If you are ever unsure which is which, ask us and we will tell you honestly.

6. The services we provide, and what you receive

6.1 Membership. An active membership gives you access to the online tools in the portal, currently:

• cashflow planning — modelling that projects your finances forward on assumptions you choose;
• risk profiling — a questionnaire producing an indicative description of your attitude to risk;
• tax records and tax support — tools for recording and organising your tax information;
• market monitor — general market information;
• session booking — the facility to book sessions using credits you have bought.

6.2 What the annual fee does and does not buy. The annual membership fee buys access to the tools listed above. It does not buy any adviser time, any review of your position, any monitoring, or any ongoing service of any kind. All adviser time is bought separately as session credits.

6.3 Advice sessions. An advice session is a one-to-one discussion with one of our advisers, booked through the portal using a session credit. Sessions last a prescribed time limit and are delivered by video call or telephone call. One credit books one session; a session with a modest overruns does not consume a second credit but extended sessions may consume additional credit or costs and the adviser will make you aware.

6.4 What you receive after a session. Where we give a personal recommendation, you receive a written suitability report, which is a separately chargeable service agreed with you in advance (clause 5.7). Where we do not give a personal recommendation, you receive a written note of the session from the adviser or automated summary notes. You may ask us clarifying questions about what we told you for upto 7 days after the session at no extra charge.

6.5 Tax and cross-border work. While our advisers offer general guidance on tax-efficient strategies and industry best practices as part of holistic financial planning, we are not registered tax advisers. Our services do not include tax return preparation, or tax filing services. We are not a regulated tax adviser and we are not registered with the US Securities and Exchange Commission.

6.6 Availability of appointments. Sessions are subject to adviser availability. We do not guarantee a particular date, time or adviser. Lead times are usually only a few days to a couple of weeks in a worse case. If we cannot offer you a booking before your credits expire, clause 10.5 applies.

6.7 Reasonable care and skill. We will perform the services with reasonable care and skill, as the Consumer Rights Act 2015 requires.

7. Eligibility, onboarding and identity verification

7.1 To open an account you must be at least 18 and have legal capacity to enter into a contract.

7.2 Where you live. We focus primary on UK resident clients for this service. If you access the Hub from outside the United Kingdom, you do so on your own initiative and are responsible for complying with local law.

7.3 Identity verification. UK anti-money-laundering law requires us to confirm who you are, using reliable and independent evidence, before we provide a regulated service, to keep that evidence current, and to monitor our relationship with you on a risk-sensitive basis. We may ask for identity documents, proof of address and information about the source of your funds or wealth, and we may use electronic verification services. An electronic identity check is not a credit application and does not affect your credit rating, although it may leave a record on your file.

7.4 If we cannot verify you. We may refuse to open your account, or close it. If that happens, we will refund everything you have paid us in full — the activation fee, the membership fee and any unused session credits — unless we are prevented by law from doing so or we reasonably suspect fraud by you.

7.5 Reporting obligations. We are required by law to report suspicions of money laundering or terrorist financing, and the law may prevent us from telling you that we have done so or why we have acted. Where that is the case we will not be able to explain. Nothing in this clause excludes our liability for our own negligence or for any breach of our duties under the FCA rules.

8. Your account and keeping it secure

8.1 Your account is personal to you. Do not share your login details and do not let anyone else use your account.

8.2 Choose a strong, unique password and keep it confidential. Use any additional security we offer, including two-factor authentication. Tell us immediately at hq@edale.co or on 020 7993 5360 if you think someone else has accessed your account.

8.3 Who bears the loss if your account is misused. You are responsible for activity carried out through your account only where you acted fraudulently, or where you failed with gross negligence to keep your login details secure or to tell us promptly once you knew or suspected a problem. In every other case we bear the loss, and it is for us to show that you acted fraudulently or with gross negligence — not for you to prove that you did not. Once you have told us, you are not responsible for anything that happens afterwards.

8.4 Keep the contact details on your account current. We use them for service messages, renewal notices, payment notifications and complaint correspondence.

8.5 We may suspend access or require a password reset where we reasonably suspect a security problem, and we will tell you as soon as we reasonably can.

9. Fees, VAT, payment, membership and auto-renewal

9.1 The fees.

9.2 Advice session bundles. Every bundle is valid for 365 days from the date of purchase.

9.3 VAT. Every price shown in these Terms and on the site is the total you pay: it is inclusive of VAT where VAT applies, and nothing further is added at checkout. Edale UK Management Ltd is registered for VAT under number 501714728.

9.4 We will send a receipt for every payment to the email address on your account, showing the VAT element where VAT has been charged.

9.5 What the activation fee is for. The activation fee covers your account setup, contributions to updates to tools, cover base operating costs for the firm and initial access to our client portal. It is charged once and is not charged again on reactivation.

9.6 What the reactivation fee is for.The reactivation fee is designed to foster a continuous, long-term advisory relationship rather than one-off, isolated transactions. This fee covers the necessary administrative, security, and compliance reviews required to re-evaluate and safely restore an inactive account to full active status. We will not charge it where your membership lapsed because an auto-renewal payment we had authority to take failed, or because we did not send you the renewal reminder we promised.

9.7 Payment. Fees are payable in advance, in pounds sterling, by debit or credit card. Payments are processed by Stripe. We never see or store your full card number. We do not add any surcharge for paying by card.

9.8 Existing advisory clients of edale.co. If you are an existing advisory client of edale.co, your Wealth Hub membership is free and does not expire: no activation fee, no annual fee and no reactivation fee is ever charged to you. Clauses 9.10 (annual term) and 21.3 (expiry on cancellation) do not apply to you while that status continues. You do not pay for session bundles at the rates in clause 9.2.

9.9 If your advisory relationship with edale.co ends.Hub membership then converts to a paying membership, what notice is given, and whether any fee becomes payable. We will not start charging you without at least 30 days’ written notice and a clear explanation.

9.10 Membership term. For everyone else, membership runs for 12 months from the date it starts, and then expires unless it is renewed.

9.11 We will remind you before it expires. If you have not opted into auto-renewal, we will email you at least 30 days before your membership expires, telling you the date and the amount. If your membership lapses, you have 30 days in which to renew at the ordinary annual fee before the reactivation fee applies.

9.12 Auto-renewal is optional and opt-in.

(a) It is never pre-ticked, it is never a condition of anything, and refusing costs you nothing.

(b) If you opt in, your card is stored securely by Stripe during a checkout in which you authenticate the card (3-D Secure). We do not hold it. You are giving a recurring payment mandate: you authorise us, through Stripe, to charge the annual membership fee to that card on each anniversary of your membership, until you cancel.

(c) At the point you opt in we will show you the amount currently payable.

(d) We will email you at least 14 days before every charge, telling you the exact amount, the exact date it will be taken, the previous year’s amount if it has changed, and how to cancel in one step.

(e) We will never use the stored card for anything else — not session bundles, not anything — without asking you at the time.

(f) You can cancel at any time, in a couple of clicks from your profile page, without giving a reason and without speaking to anyone. Cancelling immediately deletes the stored card and stops all future automatic charges. There is no fee. You may also cancel by email or telephone using the details in section 28, and we will action it the same or next business day. You may also withdraw your authority directly with your card provider; if you do, we will not attempt to collect again.

(g) If a charge fails, we will tell you and may retry a reasonable number of times over 14 days. If it still fails, your membership lapses and a reactivation fee applies (clause 9.6).

(h) Cancelling auto-renewal does not cancel the membership year you have already paid for.

(i) If we have charged you a renewal, you have 14 days from the date of that charge to change your mind. Tell us and we will end the renewed year and refund the fee, less a proportionate amount for the days of the renewed year that had elapsed, calculated as £100 ÷ 365 × the number of elapsed days.

9.13 Auto-renewal is not currently available. The facility described in clause 9.12 is built but has not been switched on. When we enable it, we will tell you, and it will work exactly as described.

9.14 Changing our fees. We may change our fees. We will give you at least 30 days’ written notice. A change never affects a membership year you have already paid for or a bundle you have already bought — credits you already hold are honoured at full value whatever happens to prices. If you do not accept a fee change you may cancel before it takes effect, and we will pay you the Proportionate Refund defined in clause 27.1.

9.15 Failed payments generally. If a payment fails we will tell you and give you a reasonable opportunity — at least 14 days — to pay before your access is affected.

9.16 Additional chargeable services. From time to time we may agree to carry out a specific additional piece of work for you that your membership and your session credits do not cover — most commonly the additional advice fee for a retail-investment recommendation, including the written suitability report (clause 5.7), but it may be any discrete service we agree. Where we do:

(a) We tell you the fee before the work begins and agree it with you.

(b) The work has its own service-specific terms, which we show you and which you accept before you pay. The wording of those terms, and the fee, are recorded as they stood at the moment you accepted them, so a later change to a template cannot alter what you agreed to.

(c) You pay through the portal by a separate card payment for that specific service. Each such payment is a fresh, individually authorised transaction. We do not take it from any card stored for membership auto-renewal, and buying one additional service never enrols you in anything recurring.

(d) Fees for additional services are payable in advance unless we agree otherwise in writing, and the VAT position in clause 9.3 applies to them.

10. Session bundles, booking, cancellation and expiry

10.1 Buying a bundle adds session credits to your account. One credit books one session.

10.2 Credits are personal to you. They cannot be transferred, shared or sold. A spouse or partner may attend a session booked by a member for joint household planning.

10.3 Expiry. Credits expire 365 days after the date of purchase. Buying more credits does not extend existing ones. We will email you 30 days before your credits expire.

10.4 What happens at expiry. On expiry, credits are lost unless extended at the discretion of edale.co

10.5 Credits and your membership. Credits survive to their own 365-day expiry regardless of membership status, and the portal permits booking against them.

10.6 Cancelling a booking. You can reschedule or cancel free of charge up to 24 hours before a session starts, and the credit returns to your account with its original expiry date. The portal supports rescheduling. All times are UK time.

If you cancel less than 24 hours before the start time, or you do not attend, we charge you for the adviser time we reserved and could not re-use:

• cancellation less than 24 hours before the start: half a credit is used, and half is returned to your account;
• no attendance at all, and no contact from you: the full credit is used.

10.7 If something unavoidable happens, you get the credit back. If you could not reasonably have cancelled in time — illness, an accident, a bereavement, caring responsibilities, a genuine emergency, or a technology failure on our side or at your end that we caused — you are entitled to have the full credit returned, and we will return it on request. This is a right, not a favour, and you do not have to provide evidence unless the same reason is given repeatedly.

10.8 If we cancel or reschedule. We will tell you as soon as we can, return the credit in full, and extend its expiry date by at least 30 days. If we cancel less than 24 hours before the start time, we will also give you an additional credit at no charge. If you would rather have your money back, we will refund the price you paid for that credit.

10.9 Recording.Calls will be recorded for training and record keeping purposes

11. Your statutory right to change your mind

11.1 Because you buy from us at a distance, without meeting us, you have a right to cancel within 14 days without giving any reason. Some financial services contracts carry a 30-day right.

11.2 When the 14 days run. They begin the day after the day the contract is made, and they run separately for your membership, for each session bundle you buy, and for a reactivation.

11.3 How to cancel. Just tell us clearly. Email hq@edale.co, call 020 7993 5360, or write to us at 58 Castle Walk, Reigate, RH2 9PX. You can use the form in Annex A, but you do not have to, and you do not have to put it in writing. A clear statement by any means is enough, and it counts from the moment you send it. We will acknowledge it in writing within one business day.

11.4 If you have not used anything, we refund everything you have paid, to the card you paid with, within 14 days of receiving your cancellation.

11.5 If you asked us to start straight away. At checkout, we ask you — as a separate, unticked step — whether you want the service to start during the 14 days, and we tell you that you will then have to pay for what you use and that you will lose the right to cancel a bundle once every session in it has been taken. You must actively make that request; we do not infer it from you logging in or looking around.

11.6 If you made that request and then cancel within the 14 days, you pay a proportionate amount for what we actually supplied, and we refund the rest:

• Membership: £100 ÷ 365 × the number of days that had elapsed.
• Activation fee: £75 ÷ 365 × the number of days that had elapsed. We do not retain the whole activation fee.
• Session bundles: any session you have already attended is charged at the per-session price of the bundle you bought (bundle price ÷ number of sessions — see the table in clause 9.2). We do not charge you the higher single-session price. Every credit you have not used is refunded in full.

11.7 Worked example. You join, pay £175, buy the 3-session bundle for £550, ask us to start immediately, attend one session, and cancel on day 10. You get back:

11.8 If you did not make that request, or we did not give you the required information, you pay nothing at all for anything supplied during the 14 days, and you get a full refund. If we failed to give you the cancellation information properly, your cancellation period can be extended by up to 12 months.

11.9 When the right is lost. You lose the right to cancel a bundle only once every session in it has been taken, and only if you made the express request in clause 11.5 and acknowledged that the right would be lost. Exhausting a bundle does not affect your separate right to cancel your membership.

11.10 We will always show you the exact deduction and how we calculated it before we make a refund, and we will refund to the payment method you used within 14 days of your cancellation.

11.11 This right sits alongside your other rights. Nothing in these Terms reduces your rights under the Consumer Rights Act 2015 or under the cancellation regulations.

12. Technology, digital content, acceptable use and availability

12.1 We grant you a personal, non-transferable, non-exclusive licence to use the portal for your own personal financial affairs while your membership is active.

12.2 You must not: try to gain unauthorised access to the service or to another user’s data; copy, scrape, resell or redistribute our tools, content or outputs; introduce malicious code or interfere with the security or operation of the service; reverse-engineer the software except where the law allows; upload unlawful content, or another person’s personal data without a proper basis; or present the output of our tools to a third party as advice from us to them.

12.3 The tools are digital content, and they come with statutory rights. The tools we supply must be of satisfactory quality, fit for purpose and as described, under the Consumer Rights Act 2015. If they are not, you are entitled to have them repaired or replaced and, if that is not possible or is not done in a reasonable time, to a price reduction. If our software damages your device or your data because we failed to use reasonable care and skill, we will repair the damage or compensate you.

12.4 Availability. We aim to keep the portal available but do not promise uninterrupted access. We may take it down for maintenance, upgrades or security, and we will give notice where we reasonably can.

12.5 Changes to the tools. We may add, change or withdraw individual tools. If a change reduces what you receive in a way that matters to you, you may cancel and we will pay you the Proportionate Refund in clause 27.1, plus a full refund of the price paid for unused credits if you bought them in reliance on the withdrawn tool.

12.6 You need your own device and internet connection, at your own cost.

12.7 Tool outputs depend on data and assumptions. Market data may be delayed, incomplete or wrong; it is provided for information only.

12.8 Any action with a financial consequence can be taken without the portal. If you cannot log in, you can cancel a booking, cancel auto-renewal, cancel your membership or exercise any right in these Terms by email or telephone using the details in section 28, and it takes effect from when you contact us.

13. Intellectual property and who owns your data

13.1 We, or our licensors, own the Wealth Hub — the software, tools, models, calculators, design, text and branding. Nothing here transfers any of that to you.

13.2 Your data stays yours. Your figures, documents, tax records and answers belong to you.

13.3 You give us permission to store and process your data to provide the service, to generate outputs, and to meet our legal and regulatory obligations. That permission goes no further than it needs to.

13.4 Outputs. Reports, projections and written advice we produce for you are yours to use for your own purposes. Please do not publish or redistribute them, because they are prepared for your circumstances and can mislead anyone else. You may always share anything we have produced with the Financial Ombudsman Service, the FCA, a court, or your own solicitor, accountant or adviser, and nothing in these Terms discourages that.

13.5 We accept responsibility for our work to you alone. No one else may rely on it.

13.6 Anonymised data.There is no aggregated data to improve the service.

13.7 Artificial intelligence. Client financial data is not used to train any artificial intelligence model, by us or by any provider.

13.8 Getting your data out.In any event, you can ask us for a copy of your data at any time, including after your membership ends, and we will provide it in a common electronic format free of charge. We will keep your data available for export for at least 30 days after your account closes.

13.9 If you send us feedback or suggestions, we may use them without obligation to you.

14. Third parties we rely on

14.1 We use third-party providers to run the service, currently including Stripe (payments and, if you opt in, secure card storage) and Google Cloud and Workspace email, video calls, workflows and other technology service.

14.2 These providers have their own terms and privacy notices for their own dealings with you. We will show you Stripe’s terms at the point of payment.

14.3 We choose our providers with reasonable care and we remain responsible to you for the service we provide. We are not responsible for a third party’s own separate service to you, or for the content of a website we link to. We are not liable for an error in third-party data except to the extent our own failure to take reasonable care contributed to it.

14.4 The firm does not receive any commission, referral fee or other payment from any product provider or third party in connection with the Wealth Hub.

15. Confidentiality

15.1 We keep what you tell us confidential, and use it only to provide the service and meet our obligations. We will not disclose it except: with your agreement; to staff and providers who need it and are bound to keep it confidential; where the law, a court, the FCA or another authority requires it; to make a report under anti-money-laundering law; to prevent or report financial crime; or where necessary to establish or defend a legal claim.

15.2 Under anti-money-laundering law we may be required to make a report about you and may be prohibited from telling you.

15.3 These obligations continue after your membership ends.

15.4 Information sharing with the advisory business.Information may be shared between the Wealth Hub and the edale.co advisory business.

16. Personal data and privacy

16.1 We are the controller of your personal data and we handle it under the UK GDPR and the Data Protection Act 2018.

16.2 Our Privacy Notice explains in full what we collect, why, our lawful bases, who we share it with, whether it leaves the UK and on what safeguards, and how long we keep it. It is a transparency document, not a contract term.

16.3 In outline, we process your data to perform this contract, to meet our legal and regulatory obligations (including FCA record-keeping and anti-money-laundering law), and for our legitimate interests in running and securing the service.

16.4 Sensitive information. Some of what you give us may be health information or other special category data — for example if you ask about ill-health retirement or annuities.

16.5 Your rights. You can ask for a copy of your data, ask us to correct it, ask us to delete it in some circumstances, restrict or object to certain processing, and ask for it in a portable format. Some rights are limited where we must keep records by law. Contact hq@edale.co.

16.6 How long we keep records. As a general rule, we keep your records for 5 years after our relationship with you ends. Some records must be kept for longer where the FCA’s rules or other law require it, so we cannot always delete everything on request; we will explain when that applies.

16.7 Where your data is held. Data is held in the UK.

16.8 Complaining about data. Please tell us first. You can also complain to the Information Commissioner’s Office — ico.org.uk.

17. Conflicts of interest

17.1 A conflict of interest is any situation where our interests, or those of our staff or another client, could work against yours. The FCA requires us to identify conflicts, prevent them from damaging you, and manage them fairly. We maintain a conflicts of interest policy, which can be accessed at https://edale.co/terms and https://edale.co/statements.

17.2 The structural conflict, stated plainly. We also operate the advisory business at edale.co. There is an inherent conflict in a fee-based session where an adviser could suggest you take up an ongoing advisory service from which we would earn further fees.

17.3 How we manage it. If, during a session, we suggest you consider our advisory service, we will say clearly that it is our own service, that we would be paid for it, that it is a separate agreement at separate fees, and that you are free to take it elsewhere. We will never make a Wealth Hub service conditional on taking an edale.co service, or the reverse.

17.4 How our advisers are paid. Our advisers are salaried professionals whose remuneration is aligned with the specific financial services they provide to clients. We operate on a strict zero-commission model, ensuring our advisers do not receive product sales incentives or commissions. This compensation structure is specifically designed so that adviser remuneration does not affect the advice you receive. All client fees are fully disallocated and disclosed upfront before any work commences, guaranteeing complete transparency and unbiased, client-focused guidance.

17.5 Where we cannot manage a conflict with sufficient confidence, we will tell you before we act, and we may decline the work.

18. Risk warnings and no guarantee of outcome

18.1 The value of investments can fall as well as rise. You may get back less than you originally invested. Past performance is not a reliable indicator of future results.

18.2 Cashflow projections and other modelled outputs are illustrations, not predictions. They rest on assumptions about returns, inflation, longevity, contributions and tax that will not turn out to be exactly right, and small changes in assumptions can produce very different answers.

18.3 Tax treatment depends on your individual circumstances and can change, sometimes with retrospective effect. Rules on pensions and on cross-border matters change too.

18.4 Pensions carry their own risks: the age from which you can take benefits can change, allowances and reliefs can change, and giving up a guaranteed or safeguarded benefit is rarely reversible.

18.5 If you hold anything in a currency other than sterling, exchange rate movements can increase or reduce its value and the income from it, independently of investment performance.

18.6 We do not guarantee any financial outcome, and no statement made in a session, in a report, on the site or in marketing should be read as a guarantee.

18.7 Every decision you take, and every action you take or do not take, is yours.

19. Our responsibility to you, and your statutory remedies

19.1 What we promise. We will perform the services with reasonable care and skill. Where we give regulated advice, we will do so in accordance with the FCA’s rules, including the Consumer Duty and the suitability rules.

19.2 Your statutory remedies. If we do not perform a service with reasonable care and skill, you can ask us to do it again at no cost to you, and if that is not possible or we do not do it within a reasonable time, you can ask for money back. These are your rights under the Consumer Rights Act 2015 and they are in addition to anything else in these Terms.

19.3 What we are responsible for. We are liable for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.

19.4 What we never exclude. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud, or any fraudulent, negligent or innocent misrepresentation;
• your rights under the Consumer Rights Act 2015, including our duty to perform services with reasonable care and skill and the quality of the digital content we supply;
• any duty or liability we owe you under the FCA rules or the regulatory system — including the Consumer Duty, the suitability rules, and our liability for a personal recommendation that was unsuitable;
• any other liability the law does not permit us to exclude.

19.5 What we are not responsible for. Subject always to clause 19.4, we are not liable for:

(a) loss arising because information you gave us was inaccurate, incomplete or out of date — except where we should reasonably have asked you for the information, should have probed an obvious inconsistency, or should have realised the information was manifestly out of date, inaccurate or incomplete;

(b) a decision you took that we did not recommend, or your treating a tool output as a personal recommendation when we had told you it was not — except where the tool itself was defective or we failed to use reasonable care and skill;

(c) falls in the value of investments, or the failure of any product, platform or provider — except where the loss is attributable to our failure to use reasonable care and skill, or to a breach of our duties under the FCA rules. An investment loss caused by advice we got wrong is our responsibility, and nothing in this clause says otherwise;

(d) the consequences of a change in law, tax rules or market conditions after a session, given that we do not monitor (clause 4.1(a));

(e) loss arising from something within section 4, which we do not provide;

(f) the acts or omissions of a third party you chose to deal with;

(g) failure or delay caused by an event outside our reasonable control, provided we tell you as soon as we can and take reasonable steps to reduce the effect. If such an event stops us providing the service for more than 30 consecutive days, you may cancel and we will pay you the Proportionate Refund in clause 27.1 plus a full refund of the price paid for unused credits.

19.6 Limit on non-advice claims only. For claims that do not arise from advice we gave you and do not arise from any duty under the FCA rules — that is, claims about the availability of the portal, the operation of the tools, or our handling of your data. There is no cap of any kind on our liability for advice, or for anything within clause 19.4.

19.7 Nothing in this section affects your right to complain to the Financial Ombudsman Service or to us, and we will not rely on clause 19.6 to resist an Ombudsman award.

20. Your responsibility to us

20.1 You agree to give us information that is accurate and complete so far as you reasonably can, and to tell us if something material changes while we are working on a question for you.

20.2 If you deliberately give us false information, use the service unlawfully, or deliberately or recklessly breach clause 12.2 — for example by uploading malware or attacking the platform — and we suffer loss as a direct result, you agree to reimburse the reasonable direct loss we actually suffer.

20.3 This does not apply to ordinary use of the service, to honest mistakes, to anything careless rather than deliberate or reckless, or to any loss caused or contributed to by something we did wrong. It does not extend to indirect or consequential loss. We will tell you promptly of any claim, will not settle without consulting you, and will take reasonable steps to keep the cost down.

21. Suspension, cancellation and termination

21.1 You can leave at any time. Tell us in writing, call us, or use the cancellation option in the portal.

21.2 What happens to your money if you leave. Outside the 14-day period in section 11, your membership runs to the end of the year you have paid for and then stops. The membership fee for that year is not refunded, because the access was available to you throughout — unless we broke this contract, or clause 9.14, 12.5, 19.5(g) or 25.3 applies, in which case you receive the Proportionate Refund in clause 27.1. Unused session credits are refunded at the price you paid for them, and we will show you the calculation.

21.3 For members who pay fees, membership ends on expiry if it is not renewed. Clause 9.8 members are not affected.

21.4 When we can suspend or close your account. We may do so if: you materially breach these Terms and do not put it right within 14 days of us asking; you do not pay a fee that is due; we cannot verify your identity or we reasonably suspect financial crime; you behave abusively or threateningly towards our staff; or the law, a court or a regulator requires it.

21.5 Except where the law prevents us, or there is a serious and immediate risk, we will warn you first, explain the problem, and give you a fair chance to put it right.

21.6 Refunds on termination by us. Whatever the reason we close your account, we refund the price you paid for all unused session credits and the Proportionate Refund of your membership fee. The only exception is where we have established that you acted fraudulently, or where the law prevents us from paying you. In particular, we always refund in full where we close your account because identity verification could not be completed (clause 7.4).

21.7 We may withdraw the Wealth Hub. If we do, we will give you at least 60 days’ notice and pay you the Proportionate Refund plus the price paid for unused credits.

21.8 On termination your right to use the portal ends and booked sessions are cancelled. Clause 13.8 gives you at least 30 days to export your data.

21.9 Sections 13, 15, 16, 19, 20, 22, 26, 27 and 29 survive termination, along with anything else intended to.

21.10 Ending your Hub membership has no effect on any separate agreement with edale.co, and vice versa (but see clause 9.9).

22. Complaints and the Financial Ombudsman Service

22.1 If something goes wrong, tell us. Complaining costs you nothing and does not affect any other right you have. We handle complaints under the FCA’s rules.

22.2 How to complain. Email hq@edale.co, call 020 7993 5360, or write to the Complaints Officer, Edale UK Management Ltd, 58 Castle Walk, Reigate, RH2 9PX.

22.3 What we will do.

• We will acknowledge your complaint within two business days.
• We will investigate it fairly and promptly and keep you informed.
• We will send you a final response within eight weeks. If we cannot, we will write to you before the eight weeks are up, explain why, and tell you that you can go to the Ombudsman at that point.
• If we resolve your complaint to your satisfaction by the end of the third business day, we may send you a shorter “summary resolution communication” instead of a full final response. That letter also starts the six-month clock in clause 22.5, and it will say so.

22.4 The Financial Ombudsman Service. If you are not satisfied with our final response, or eight weeks pass without one, you can refer your complaint to the Financial Ombudsman Service. It is independent of us and free to you.

Financial Ombudsman Service, Exchange Tower, London E14 9SR · financial-ombudsman.org.uk

22.5 Time limits — there is more than one. You normally must refer a complaint to the Ombudsman:

• within six months of the date of our final response or summary resolution communication; and
• within six years of the event you are complaining about, or, if later, within three years of when you became aware, or ought reasonably to have become aware, that you had cause to complain.

Miss these and the Ombudsman may not be able to consider your complaint, so please do not delay. We will remind you of the six-month limit in our final response and enclose the Ombudsman’s explanatory leaflet.

22.6 Who can use the Ombudsman. Consumers can, as can micro-enterprises, small charities and small trusts. Not every complaint about every activity falls within the Ombudsman’s remit — a complaint purely about the software tools, or about work that is not a regulated activity, may not. If we think a complaint falls outside, we will say so and explain why, but the Ombudsman decides that question, not us, and you are free to refer it regardless.

22.7 If a complaint does fall outside the Ombudsman’s remit, you keep every other right you have, including the right to go to court.

22.8 If you accept an Ombudsman decision, it binds both of us, and you would not then be able to take the same complaint to court. If you reject it, your right to go to court is unaffected. You can also choose to go to court instead of the Ombudsman.

22.9 A copy of our complaints procedure is available free of charge on request.

23. Compensation arrangements (FSCS)

23.1 The Financial Services Compensation Scheme (“FSCS”) may be able to pay compensation if we cannot meet our obligations to you.

23.2 Whether the FSCS can help depends on the type of business we did for you and on whether you are an eligible claimant. It is not a general guarantee.

23.3 For investment advice claims, the FSCS limit is currently £85,000 per eligible person, per firm. That is the limit that would apply to a valid claim arising from investment advice we gave you, if we were unable to meet it. Limits and eligibility rules can change.

23.4 What the FSCS does not do. Please read this.

• It does not protect you against investment losses. If an investment falls in value, that is not a claim. Markets falling is a risk you take, not a failure by us.
• It is not deposit protection. Money in a bank account is covered by a different scheme with different rules.
• It does not guarantee a refund of the fees you paid us.
• It does not cover the software. Providing planning tools is not a regulated activity and the membership fee is not protected investment business.
• It only becomes relevant if a firm has failed and cannot pay a valid claim.

23.5 What happens to money you have paid us in advance if we fail. This matters, because you can be holding up to £1,750 of prepaid session credits and a paid-up year of membership. If we became insolvent, those prepayments are very unlikely to be protected by the FSCS. You would rank as an ordinary unsecured creditor and might not get your money back. We would rather tell you that now than have you discover it later.

23.6 Ask us at any time whether a particular piece of work is likely to be protected, and we will tell you honestly. We will also state the protection position in the written scope we agree for each engagement.

23.7 Current limits and eligibility rules are at fscs.org.uk, or call the FSCS on 0800 678 1100.

23.8 We hold professional indemnity insurance.

24. If you need extra support, or if things change

24.1 Extra support. If ill health, bereavement, caring responsibilities, financial difficulty, a disability, or anything else makes it harder for you to deal with us, please tell us. We will make reasonable adjustments — including a different way of communicating, more time, or a different session format — and we will not treat you less favourably for asking. You can tell us at hq@edale.co or on 020 7993 5360.

24.2 A trusted person. You can ask us to communicate with someone you nominate, or with a person holding a power of attorney or a deputyship order, and we will do so once we have verified their authority.

24.3 Death or loss of capacity. If you die or lose capacity, your personal representative or attorney should contact us. We will refund the price paid for all unused session credits and the Proportionate Refund of the membership fee, and we will not apply the 365-day expiry, the 24-hour rule or any forfeiture in those circumstances. We will make your data available to them, so far as the law allows.

24.4 Joint and household planning. Joint household cash flow planning is effectively executed by establishing a single lead account as the central financial hub for the household. Under this framework, shared income—or predetermined monthly contributions from individual accounts—is pooled directly into the lead account. From there, all essential household liabilities, such as housing costs, utilities, shared debts, and joint savings targets, are automatically scheduled and disbursed. Any remaining balance is then distributed into separate individual accounts as discretionary allowances. This centralized structure streamlines budget management, guarantees that core household obligations are consistently met on time, and provides full financial transparency while minimizing friction over daily personal spending./p>

25. Changes to these terms

25.1 We may change these Terms only for one of the following reasons: to reflect a change in the law or in the FCA rules; to reflect a change in the way the service works or in the third parties we use; to correct an error; to improve security; or to make the Terms clearer or fairer to you. This list is complete; we will not change the Terms for any other reason.

25.2 For any change that is not purely administrative, we will give you at least 30 days’ notice by email and in the portal, explaining what is changing and why. We will not decide for you whether a change matters — you decide.

25.3 If you do not accept a change, you may cancel before it takes effect and we will pay you the Proportionate Refund in clause 27.1 plus a full refund of the price paid for unused credits.

25.4 Where a change is required immediately by law or by a regulator, we will make it and tell you as soon as we can.

25.5 If you do not cancel before a change takes effect, the change applies to you from that date. We will say so clearly in the notice, and the notice will tell you how to cancel.

25.6 We keep previous versions and will send you one on request.

26. Governing law and where disputes are heard

26.1 These Terms, and any dispute arising from them, are governed by the law of England and Wales. If you habitually live elsewhere, this choice does not take away the protection of any mandatory consumer law of the country where you live.

26.2 You may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom where you live. We will bring any proceedings against you only in the courts of the part of the United Kingdom where you live.

26.3 There is no compulsory arbitration in these Terms, and nothing here prevents you from bringing or joining any form of legal claim, or from referring a complaint to the Financial Ombudsman Service.

26.4 Section 22 is usually the quicker, cheaper and easier route.

26.5 These Terms are in English and we will communicate with you in English.

27. General

27.1 “Proportionate Refund” means the membership fee you paid for the current year, multiplied by the number of whole days remaining in that year, divided by 365. We will always show you the calculation. Wherever these Terms promise a refund of a membership fee on cancellation, this is the amount.

27.2 Transfer. We may transfer our rights and obligations to another business, but only where this does not reduce your rights. We will tell you in writing beforehand, and if you would rather not continue you may cancel and receive the Proportionate Refund plus a full refund of the price paid for unused credits. You may not transfer your rights without our written consent.

27.3 Third parties. No one other than you and us can enforce these Terms.

27.4 Severance. If any provision is unenforceable, it is removed and the rest continues.

27.5 No waiver. If we do not enforce a right straight away, we do not lose it.

27.6 Notices. We will normally contact you by email at the address on your account or through the portal. Contact us using section 28.

28. How to contact us

Edale UK Management Ltd is authorised and regulated by the Financial Conduct Authority, firm reference number 812332.

29. Definitions

30. Annex A — Model cancellation form

Complete and return this form only if you wish to cancel. You do not have to use it — any clear statement will do.

To: Edale UK Management Ltd, 58 Castle Walk, Reigate, RH2 9PX, United Kingdom — hq@edale.co

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

• Service cancelled (membership / session bundle / both): ………………………………..
• Ordered on: ……………………………….. Account name: ………………………………..
• Name of consumer(s): ………………………………..
• Address of consumer(s): ………………………………..
• Signature of consumer(s) (only if this form is notified on paper): ………………………………..
• Date: ………………………………..

Version and date: Version 1.0 dated 20 July 2026.